This Privacy Policy explains how we collect, use, and protect your personal information when you use the Parivahan Sewa portal or its services. By using our website, you agree to these terms.
1. Key Terms:
- Account: Your login to access our services.
- Company/We/Us: Parivahan Sewa, managed by the Ministry of Road Transport and Highways (MoRTH), India.
- Cookies: Small files stored on your device to improve website functionality.
- Device: Your phone, tablet, or computer used to access the portal.
- Personal Data: Information identifying you, like name or email.
- Service: The Parivahan Sewa website and related features.
- Service Providers: Partners helping us run the portal.
- Usage Data: Details like pages visited or time spent on the site.
- Website: Our website, https://parivahansewa.me/
- You: The user of our website or services.
2. Information We Collect:
- Personal Information:
- Email address (for account creation or notifications).
- Details like name or address (for driving license/vehicle services).
- Usage Information (Collected Automatically):
- Device IP address, browser type, and version.
- Pages visited and time spent.
- Device details (e.g., phone model, operating system).
- Mobile device ID or browser type (for app users).
3. Cookies and Tracking:
We use cookies to:
- Ensure the portal works smoothly (Essential Cookies).
- Save your preferences, like language (Preference Cookies).
- Track website usage for improvements (Analytics Cookies).
You can block cookies in your browser settings, but some features may not work. No third-party advertising cookies (e.g., Google AdSense) are used on this government portal.
4. How We Use Your Information:
We use your data to:
- Provide and improve services like driving license or vehicle registration.
- Process applications and payments.
- Send updates or respond to queries.
- Analyze usage to enhance the portal’s functionality.
- Ensure compliance with transport laws.
5. Sharing Your Information:
We may share your data:
- With service providers for website operations or support.
- During legal processes, like audits or mergers.
- With government authorities if required by law (e.g., RTO or police).
- With your consent for specific purposes.
We do not share data for marketing or with unrelated third parties.
6. Your Data Rights:
You can:
- Access: View the personal data we hold.
- Correct: Update incorrect or outdated information.
- Delete: Request removal of your data.
- Object: Opt out of certain data uses.
- Withdraw Consent: Revoke prior permissions.
To exercise these rights, contact us at: help@parivahansewa.me
7. Data Retention:
We keep your data:
- As long as your account is active.
- As required for legal or operational purposes (e.g., RTO records).
- Until you request deletion, subject to legal obligations.
Technical data may be retained for security or analytics.
8. Data Storage and Transfer:
Your data is primarily stored in India but may be processed on secure servers outside your state or country, compliant with Indian privacy laws.
9. Data Security:
We protect your data with:
- Encryption for sensitive information.
- Secure login systems and firewalls.
However, no system is 100% secure. Protect your login details and avoid sharing sensitive information via email or chat.
10. Children’s Privacy:
Our services are not for children under 13. We do not knowingly collect their data. If we discover such data, we’ll delete it. Parents can contact us right way.
11. Third-Party Links:
The portal may link to external websites (e.g., payment gateways). We’re not responsible for their privacy practices. Review their policies before sharing data.
12. Policy Updates:
We may update this Privacy Policy. Changes will be posted on parivahan.gov.in with an updated “Last updated” date [not provided in original; check portal for current date]. Significant changes will be notified via email or a notice on the portal. Check periodically to stay informed.